For all returns, whether warranty-related or otherwise, a Return Authorization must be obtained from our Customer Service Department (888-924-5888/ support@alpharexusa.com) and RMA number included with the return shipment. Any unauthorized return will result into invalid transaction and no further refund or replacement will be provided.
Refunds: If you purchased a product through one of our authorized distributors/dealers, returns must be shipped back to whom you purchased the product from.
Product Exchange: With a proof of purchase, product exchange requests can be handled by AlphaRex directly.
We offer a 30-DAY SATISFACTION GUARANTEE on AlphaRex lights. These products can be returned for any reason within 30 days of delivery, provided each item is in original conditional as NEW at full MSRP, with freight prepaid by you.
If you are returning a product because of an error made by us (i.e., we sent you the wrong item or quantity), return the product to us within 10 days of delivery, in the original packaging and unused. We will send out a return label.
If you do not agree to the terms of the Agreement, return the product to us within 10 days of delivery, in the original packaging and unused, with freight prepaid by you.
Where no satisfaction guarantee or warranty applies, you may still return a product for any or no reason within 60 days of delivery, subject to a 15% restocking fee and provided that the product is in the original packaging and unused, with freight prepaid by you. Please contact our Customer Service Department for further inquiry.
Returns sent without an Authorization and RMA number will not be processed. All products must be returned with the original packaging box. The order is not returnable in any condition without the original packaging box. Please make sure you keep the original packaging box. Any damage caused to the item due to poor return packaging will be considered as user caused damages and no refund or replacement will be provided.
Proof of purchase must be provided together with detailed pictures showing the defect. If item needs to be replaced, the defective one needs to be returned first. Once the returned item has been received and inspected, the replacement will be sent out. Otherwise, the replacement will be charged to you first and refunded once the returned item has been received and inspected. No refund will be accepted after 60 days from the order date.

For additional information on AlphaRex return/refund/exchange policy Here

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