We are committed to ensuring your satisfaction with our products. As part of our service, we offer an Advance Replacement policy for defective items purchased from an authorized reseller. Please note the following terms and conditions regarding this policy:
Bought these to match the Luxx series headlights I had bought previously. Easy install and great light output. Being able to switch between white driving lights and yellow foglights is nice. Highly recommend these lights.
Okay, so I'll start with saying at first I did like them. They feel ok quality, little bit lower quality than OEM. The shop that installed them didn't want to install the DRL harness because they felt the wiring quality was too low to be in an exposed environment. So I installed it myself. Drove with them for 2 years. I've had countless issues. First minor issue was the signal lights would randomly hyper flash. I resolved this by changing out their garbage inline fuse for a sealed unit. That seemed to fix that issue for a couple months. First major issue was extreme condensation in the headlights. So I took them apart, resealed them completely, and never had issues from then on to do with moisture. Just very poor silicone job on the lens. Just recently I noticed my headlights not turning off when I left the truck. So I popped the hood, and the DRL module was huffing smoke. The garbage wiring that the shop was too concerned to install, melted itself completely inside. $700 and that's what you get. Oh, and yes, I did contact customer service, they were useless and more willing to stand behind their company policies of not being helpful. If they had just send me the $35 harness, I would have never wrote this review. But here we are. Run as fast as you can from Alpharex. Do not buy their products, I was lucky my house didn't burn down and they couldn't care less.
Thanks for nothing.
I spent a total of $240 additional dollars on getting these lights to work. bought the harness to work with my 2019 Ram 3500 with factory halogen lights. The converter harnesses were supposed to make these lights work with the Gen 5 trucks. They worked for about 30 minutes, then failed. Then got on with tech support, who took 8 hours of back and forth, and blaming every part on my truck for the faulty tail lights, to finally tell me to purchase a programming device to change the configuration in my body controller. So another $140 and 8 hours of testing/wiring later. I finally had the lights functioning properly. Now I am told I may not have warranty on them because I modified the lights wiring harness. I did not modify...I made it work!
Awesome looking lights, but DEFINITELY not "Plug-and-Play"
If I could rate zero stars I would. Send me these lights and directly out of the box the converters are no good. My brake light was yellow and turn signal was red and then stopped working altogether. Made contact with customer service who then interrogated me before sending me a new set of converters. Only then do I receive the incorrect converters in the mail. Now they will not answer any emails of mine because I work every day during their hours of contact via phone. So I’m SOL. The lights suck and the customer service is even worse in my case. Hopefully this will get their attention. I hate to bash companies publicly and always give them time to fix it but it’s been over a month and they’ve done nothing.
Look so good! Very happy with purchase super easy to install glad I got the conversion kit.